Yes, the minimum order value is 10 €.
Click on the link in the order confirmation email to access your customer account. If you are
registered with us, you can also simply log in to the "My account" area in our webshop with your
access data.
Your customer account lists your orders with the current status.
Unfortunately, a direct exchange is not possible. You can find more information about the procedure for an exchange here.
If you want to cancel your order, the best thing to do is to call us at
+49 (0) 7424 60213 51.
If the goods have already been
dispatched, you can refuse to accept the package or return the goods.
If you want to change something in your order (address, payment method, products, etc), you can contact us at +49 (0) 7424 60213 51 or write an email to shop@mesle.com.
You can find a complete list of payment methods here.
After your products have been shipped by us, you will receive a shipping confirmation email with a tracking link. Click on this link to track where your package is.
Your parcel is stuck or missing?
First check the tracking link to find out where your
parcel is. You will find the tracking link in the email with the shipping confirmation of the
corresponding order.
Still can't find your parcel? Then contact us and we will start an investigation with the shipping provider.
We ship all over Europe. You can find a detailed list of countries here.
We will process your order as soon as possible. Please note that your order will only be
released for dispatch after full payment has been received.
If you order and pay by 2pm, the
goods will be dispatched on the same day (except Sat & Sun). This also applies to express shipping.
A detailed list of delivery times per country can be found here.
You can find more information about the shipping costs here.
Important: Please check your shipment for completeness and integrity immediately upon receipt. Refuse acceptance if there is visible damage.
Have you already accepted the shipment? No problem, we'll take care of it. Send us an email at shop@mesle.com with your order ID, a description and pictures of the damage.
Delivery to a Packstation is currently not possible.
For detailed information on how to return your products and register a return, please click here.
The purchase price will be refunded to you immediately and at the latest within fourteen days of the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
If there is no return label in your package, you can register the return via your customer account. We will then send you a return label by e-mail.
You can find more information about the process here.
The cancellation period is 30 days from the day you receive the goods.
*This only applies if you use the return label provided by us, which can be found in the package or sent to you by e-mail.
You can find more information about the return costs here.
Unfortunately, a direct exchange is not possible. You can find more information about the procedure for an exchange here.
Here you will find all the information on how to make a complaint.