Return
At a glance:
- Free returns within Germany*
- Provision of return labels for €4.99 within the EU*
- 30 days cancellation period
- Quick & easy returns processing
*This only applies if you use the return label provided by us, which can be found in the package or sent to you by e-mail.
You want to return an item? No problem.
Please note the following points for your return:
- For purchases that are not made via our webshop, the return procedure, the cancellation policy and return policy of the relevant marketplace apply
- Always use the return label provided by us, otherwise we cannot cover any costs
Procedure
Return label in the parcel?
Register return
- Click on the link in the order confirmation email so that you can access your customer account
- You can register your return via the "Register return" button in the corresponding order
- Carry out all steps
Pack goods
- The goods must not show any signs of use
- The goods must be packed in the original packaging with all labels
- Pack the goods securely, preferably in the original box
Attach return label
- Stick the enclosed return label on the box so that it is clearly visible
- Tape over, remove or cross out old shipping labels
Register returns via customer account?
Register return
- Click on the link in the order confirmation email so that you can access your customer account
- You can register your return via the "Register return" button in the corresponding order
- Carry out all steps
- You will receive a return label from us by e-mail
Pack goods
- The goods must not show any signs of use
- The goods must be packed in the original packaging with all labels
- Pack the goods securely, preferably in the original box
Attach return label
- Stick the return label provided by us on the box so that it is clearly visible
- Tape over, remove or cross out old shipping labels
Register returns as a guest orderer?
Register return
- Send us an email at shop@mesle.com with your cancellation. The email must include your order ID and name. List the items you wish to return and the reason for each.
- After successful processing, you will receive a confirmation and the return label by e-mail.
Pack goods
- The goods must not show any signs of use
- The goods must be packed in the original packaging with all labels
- Pack the goods securely, preferably in the original box
Attach return label
- Stick the return label provided by us on the box so that it is clearly visible
- Tape over, remove or cross out old shipping labels
Exchange
- Please check our online shop to see if the item is still available in the matching size or colour and simply order it again
- Simply return your first order. We will refund the purchase price within 14 days after receiving your return
- Unfortunately, a direct exchange is not possible
Complaint
Your item is defective or damaged? We are sorry about that.
Here you can find further informations about how to complain about an item.